Naperville IT Support Company
Based in Naperville, IL O-Lux is a managed IT services provider for Chicago area businesses of all sizes. Our comprehensive IT support, cloud solutions and security help keep businesses running at peak performance. With over 10+ years of experience, team leaders can rest assured their organization is in the right hands.
As we all know, technology is at the core of most industries today. As such, the path to modern success and sustainability is built on steadfast, strategic IT management. We’re making it easier for businesses to leverage the power of cutting-edge tech without the hassle of an in-house team. Our experts work closely with you to create a tailored program that’s specific to your requirements, and deliver exceptional solutions at an affordable cost.
Proactive Managed Service Provider (MSP)
Our solutions enable companies the ability to outsource part or all of their technology with the goal of simplifying operations and reducing costs. As a strategic MSP, we take the burden of monitoring technology away from business leaders, so they can focus on more critical business matters. As such, our team prides itself in offering superior white-glove customer service backed by a Response Time Guarantee (15-30 minutes) and triaged ticketing system.
So whether it’s just general maintenance, system upgrades, network management, cybersecurity, flat rate IT support, or anything in between, O-Lux has it covered. No matter what the technology goals may be, we have the experience, knowledge, and passion to help.
See What Our IT Support Clients Say
I have worked with O-Lux Technologies for the past 3 years. They have handled all my IT needs as my company continues to grow. They were able to offer me solutions when appropriate. They are very reliable and competent.
– Michael Gonzalez
IMS TRI Mechanical LLC has been working with O-Lux for some time now, and they have become our go-to for all of our integrated and IT projects. They have been extremely helpful and useful. O-Lux has been there for every need that we have, no matter the time of day… or the day of the week. Thanks guys!!!– Rodd Duff
O-Lux stays on top of IT needs to be proactive instead of reactive. Response times are excellent and knowledgeable staff are always helpful. I’d highly recommend them!– Michelle Gedye
On-Demand MSP
Help Desk
We offer a fast and friendly help desk that is staffed with our trained technicians – not outsourced call agents – who solve problems on the spot. We also allow you to ‘self-triage’ your problem, which means you can call in for any issue 24/7/365 – no matter how big or how small, and we are on it.
Remote Solutions
It’s a remote world now, so let’s leverage the benefits. The most common requests are end-user related. They can include things such as a slow or frozen computer, the inability to connect to the Internet, lost or forgotten passwords, the inability to print, and/or difficulty logging in. We address these problems (and more) remotely using tools that allow full access to your systems.
Onsite Support
With the growing prevalence of Cloud-based software, a great deal of work can be covered remotely, but there are still going to be instances where someone is needed to help on premise. A certified technician goes onsite for problems that cannot be solved remotely and will ensure all issues are handled and taken care of properly.
Continuous Monitoring
It’s one thing to implement, it’s another to monitor ongoing. Our team provides around-the-clock monitoring and management of your entire infrastructure, including routers, firewalls, and switches. Our customer-first systems detect and then report any failures of devices or connections as we proactively oversee your computers, servers and more.
Providing a Wide Range of Technology Solutions and More
Being a leading full service IT company serving the area, O-Lux provides businesses with an advantage over the competition by improving and re-engineering processes through digital transformation. Using the latest in information technology, we have built strategic roadmaps for a wide variety of industries. From healthcare facilities, engineering firms and government agencies to restaurants, retailers and more, all modern businesses need modern tech to thrive. Using our wide range of experience and expertise, we’ve helped organizations across the board do just that.
- Legal
Financial
- Healthcare
- Manufacturing
- Logistics
Architecture
- Engineering
Real Estate
Construction
- Global Publishing
Digital Marketing
Education
Benefits of Outsourcing IT Support
Lower IT Costs: Today’s global shortage of skilled IT workers can make onboarding, and also retaining talent, difficult. Switching to an MSP is often easier and can reduce your direct IT spend dramatically.
Better Allocated Resources: A true partner can enable business leaders the ability to tap into the highest levels of technology skill sets. This enables in-house IT staff to use resources more effectively— unlocking greater productivity and value across the organization.
State-of-the-Art Technology: IT compromises, vulnerabilities, and failures can cost companies between $80,000 and $250,000 per incident, according to recent studies. As your dedicated partner, we ensure all technology is always up-to-date, secure and running at optimal levels.
It’s time to consider how much a hybrid approach of in-house and managed services can relieve the pressure of balancing day-to-day activities, as well as the larger, strategic vision. O-Lux allows you to scale as needed, seamlessly into the future.
Strategic Partners
